Last updated: June 16, 2026
1. Overview
Fuez AI ("Fuez," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our application, or interact with our services (collectively, the "Service").
This policy applies to account holders, workspace members, website visitors, and individuals who communicate with us. It should be read together with our Cookie Policy and Data Policy.
2. Who We Are
Fuez AI is the data controller for personal information described in this policy, except where we process data on behalf of a customer as a processor (see our Data Policy for Customer Data in workspaces).
Privacy inquiries: privacy@fuez.ai. For EU/UK data subject requests, include "Privacy Request" in your subject line.
3. Information We Collect
We collect the following categories of information:
- Identity & contact: name, email address, company name, job title, phone number (if provided), and profile photo.
- Account & authentication: login credentials (stored hashed), session tokens, MFA settings, and workspace membership.
- Billing: payment method metadata, billing address, transaction history, and tax identifiers processed via our payment provider.
- Workspace activity: projects, messages, files, agent prompts, deliverables, and configuration you create in the Service.
- Integration data: information synced from third-party tools you connect, limited to authorized scopes.
- Usage & device: IP address, browser type, operating system, pages viewed, feature usage, timestamps, and diagnostic logs.
- Communications: support tickets, sales inquiries, survey responses, and marketing preferences.
- Cookies & similar technologies: as described in our Cookie Policy.
4. Sources of Information
We collect information directly from you when you register, use the Service, connect integrations, or contact us.
We also receive information from workspace administrators who invite you, from third-party authentication or integration providers you authorize, from payment processors, and from analytics and security vendors that help us operate the Service.
5. How We Use Information
We use personal information for the following purposes, depending on your relationship with us and applicable law:
- Provide, operate, maintain, and personalize the Service.
- Authenticate users, enforce security, and prevent fraud or abuse.
- Process subscriptions, invoices, and account-related communications.
- Run AI features you request, including agent sessions and workflow automation.
- Analyze usage to improve performance, reliability, and product design.
- Send service announcements, security alerts, and administrative messages.
- Send marketing communications where permitted; you may opt out at any time.
- Comply with legal obligations and respond to lawful requests.
- Establish, exercise, or defend legal claims.
6. Legal Bases for Processing (EEA/UK)
Where GDPR or UK GDPR applies, we rely on one or more of the following legal bases:
- Contract: processing necessary to provide the Service you requested.
- Legitimate interests: security, product improvement, and business operations, balanced against your rights.
- Consent: where required for marketing cookies, certain communications, or optional features.
- Legal obligation: compliance with tax, accounting, and regulatory requirements.
7. AI & Automated Processing
When you use AI agents, prompts and relevant workspace content may be transmitted to model providers to generate outputs. We do not use your private workspace content to train public foundation models without your explicit consent or a separate enterprise agreement.
Automated processing may include classification, routing, moderation, and recommendation features. You may contact us if you have questions about automated decisions that significantly affect you.
9. International Data Transfers
Fuez is based in the United States. If you access the Service from outside the U.S., your information may be transferred to, stored, and processed in the U.S. and other countries where we or our providers operate.
Where required, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms for cross-border transfers.
10. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods vary by data type. Workspace content is retained according to your plan and deletion requests. Backup copies may persist for a limited period before being overwritten.
- Account data: retained while your account is active and for a reasonable period after closure.
- Billing records: retained as required for tax and accounting laws.
- Security logs: typically retained for 12–24 months unless a longer period is needed for investigation.
11. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to or withdraw consent for certain processing.
- Access & portability: request a copy of personal data we hold about you.
- Correction: update inaccurate information through account settings or by contacting us.
- Deletion: request deletion of your account and associated personal data, subject to legal exceptions.
- Opt-out of marketing: use unsubscribe links or email privacy@fuez.ai.
- California residents: rights under CCPA/CPRA including knowing, deleting, and opting out of certain sharing.
- EEA/UK residents: rights to lodge a complaint with your local supervisory authority.
12. Children's Privacy
The Service is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact privacy@fuez.ai and we will take appropriate steps to delete it.
13. Security
We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit, access controls, and monitoring. No system is completely secure; you use the Service at your own risk.
You are responsible for securing your credentials and configuring workspace permissions appropriately.
15. Marketing Communications
With your consent or where permitted by law, we may send product updates, newsletters, and promotional emails. You can opt out at any time using the unsubscribe link or by contacting privacy@fuez.ai.
Transactional and service-related messages (e.g., billing receipts, security alerts) are not marketing and may be sent regardless of marketing preferences.
16. Changes to This Policy
We may update this Privacy Policy periodically. We will post the revised policy on this page and update the "Last updated" date. Material changes may be communicated by email or in-product notice.
17. Contact Us
Privacy inquiries and data subject requests: privacy@fuez.ai.
Mailing address available upon request for formal correspondence.
